Last Updated: 16 August 2025

Introduction

RakshaVidyam (“Company,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, store, and safeguard your information when you visit or use our website (www.rakshavidyam.com) or otherwise engage with us.

By accessing our Website, you agree to the terms of this Policy. If you do not agree, you may stop using the Website at any time.

Scope

This Policy is drafted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable global data protection principles.

This Policy applies to all Users of our Website, business partners, and customers who interact with us through online and offline channels.

Information We Collect

We may collect the following categories of information:

1. Personal Information

Information that identifies you as an individual, including but not limited to:

  • Full name
  • Phone number / WhatsApp number
  • Email address
  • Billing and shipping address
  • Business name and GST/Tax details (for trade customers)

This information is collected when you fill out a contact form, place an order, request a quotation, or communicate with us by email, WhatsApp, or telephone.

2. Non-Personal Information

We may collect non-identifiable information such as:

  • Browser type, IP address, device details, operating system
  • Referral URLs and browsing activity on our Website
  • Cookies and analytics data (see “Cookies” below)

3. Financial Information

If you make payments via our Website or bank transfer, we may collect necessary billing information. All transactions are processed through secure payment gateways and we do not store your complete card/bank details.

How We Collect Information

  • Directly from you (forms, email, WhatsApp, phone calls, trade inquiries)
  • Automatically, when you browse our Website (via cookies/analytics tools)
  • From third parties, including trade platforms (B2B websites, marketplaces) where you interact with our company profile

How We Use Your Information

We use your data only for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Providing quotations and responding to trade inquiries
  • Communicating updates, offers, and promotional material (if opted-in)
  • Improving Website performance, customer experience, and product offerings
  • Complying with legal obligations and trade regulations
  • Preventing fraud, disputes, and misuse

Sharing of Information

We do not sell or rent your personal data to third parties. We may share limited information only in the following cases:

  • With logistics partners/delivery agents to fulfill orders
  • With payment gateways to process transactions securely
  • With government or legal authorities if required under law
  • With business partners/distributors in case of authorized trade fulfillment

All third parties are bound by confidentiality and data protection agreements.

Cookies and Analytics

We use cookies to:

  • Improve user experience on our Website
  • Remember your preferences
  • Track Website performance and traffic

You can disable cookies through your browser settings, though certain Website functions may be limited.

We may use trusted third-party analytics tools (like Google Analytics) to study browsing behavior for business insights.

Data Security

We take reasonable security measures to protect your information against unauthorized access, misuse, loss, or disclosure.

  • Data is stored on secure servers
  • Access is restricted to authorized personnel only
  • Financial data is encrypted and processed through secure gateways

However, no electronic transmission is 100% secure. We cannot guarantee absolute security but strive to maintain best practices.

Children’s Privacy

Our Website and services are not intended for children under 18. We do not knowingly collect data from minors. If we become aware that data of a minor has been shared, we will delete it immediately.

Your Rights

As a User, you have the right to:

  • Access, review, or request a copy of your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications at any time

To exercise these rights, contact us at: rakshavidyam@gmail.com

Data Retention

We retain your data only as long as necessary for business purposes or as required under applicable laws. Once no longer needed, your data will be securely deleted.

Changes to Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a “Last Updated” date. Your continued use of the Website indicates acceptance of the updated Policy.

Grievance Officer / Contact Us

For queries, concerns, or complaints about this Privacy Policy, please contact:

Grievance Officer
RakshaVidyam
Email: rakshavidyam@gmail.com
WhatsApp: +91 9421886607
Time: Monday – Saturday (10:00 AM – 6:00 PM, IST)